FAQ's

Frequently Asked Questions (FAQ) for Brandhub


  1. How do I place an order?

To place an order, simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the instructions to provide your shipping details and payment information. Once your order is confirmed, you will receive an email notification.


  1. Can I modify or cancel my order after it has been placed?

Unfortunately, once an order has been placed, we are unable to modify or cancel it. Please double-check your order before confirming your purchase.


  1. What payment methods do you accept?

We accept various payment methods, including credit/debit cards and Jazz Cash / EasyPaisa / Debit OR Credit Card. All transactions are securely processed to ensure your sensitive information is protected.


  1. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.


  1. What is your return policy?

Our return policy allows returns within 2 days of delivery for most items. Please refer to our detailed Return Policy section for eligibility criteria and instructions on how to initiate a return.


  1. How are shipping costs calculated?

Shipping costs are calculated based on the weight of your order and the destination. You can view the shipping charges at the checkout before completing your purchase.


  1. Do you ship internationally?

Yes, we currently ship to (Pakistan, UAE, UK, USA). If your country is not listed, please contact our customer service team to inquire about shipping options to your location.


  1. Are there any additional customs fees for international orders?

For international orders, customs and import duties may apply. These fees are the responsibility of the recipient and may vary depending on the destination country. Please check with your local customs office for more information.


  1. How do I contact customer support?

You can reach our customer support team by emailing us at hello@brandhub.com.pk. We aim to respond to inquiries within 2 business days.


  1. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer support team immediately at [your contact email address]. We will guide you through the return process and ensure a resolution.


  1. How can I stay updated on promotions and new arrivals?

To stay informed about promotions, new arrivals, and updates, subscribe to our newsletter. You can find the subscription option on our website or during the checkout process.


  1. Is my personal information secure?

Yes, we take the security of your personal information seriously. Our website uses Encryption Methods to safeguard your data. 


If you have any other questions or concerns, feel free to contact us at hello@brandhub.com.pk


Brandhub

DHA Phase V

Karachi, SIndh, 75560

0336-2240865

hello@brandhub.com.pk