Terms and Condition

Terms and Condition


Last updated: 04-jan-2024


Please read these Return Terms and Conditions ("Terms") carefully before initiating a return from Brandhub.

  1. Acceptance of Returns

By initiating a return from Brandhub, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not proceed with the return.


  1. Eligibility

To be eligible for a return, the item must meet the following criteria:

  • The item must be unused and in the same condition as received.
  • It must be in the original packaging.
  • The return must be initiated within 7 days of the item's delivery.

Please note that certain items, such as personalised items, gift cards, and downloadable software products, are not eligible for return.


  1. Return Authorization (RA) Number

To initiate a return, you must contact our customer service team at 0336-2240865 OR hello@brandhub.com.pk .pk to request a Return Authorization (RA) number. The RA number must be clearly marked on the outside of the return package. Returns without a valid RA number will not be accepted.


  1. Return Process

Follow these steps to complete the return process:

  • Contact our customer service team to request an RA number.
  • Clearly mark the RA number on the outside of the package.
  • Ship the item to the address provided by our customer service team.

Please note that you are responsible for all return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item).


  1. Inspection and Refunds

Upon receiving the returned item, we will inspect it for eligibility. If the return is approved, a refund will be processed, and a credit will be applied to your original method of payment within [number] days.


  1. Late or Missing Refunds

If you haven't received a refund within the specified timeframe, please check your bank account and contact your credit card company. If the issue persists, contact us at hello@brandhub.com.pk


  1. Contact Us

If you have any questions about our return terms and conditions, please contact us at hello@brandhub.com.pk



Brandhub

DHA Phase V

Karachi, SIndh, 75560

0336-2240865

hello@brandhub.com.pk